[Solved] Unable to change password

rhahao
rhahao
edited December 2018 in Bug/Issue Reports

Dear all,

May ask how can I change the password for Control Panel?
I am trying to change it but it says an error occurred while changing your password.

And when I go to the Control Panel, it fails to login even after the correct password!
So I have to reset my password all the times to be able to enter to the Control Panel.

This my account ID: 241973.

Thank you!

Comments

  • ChrisPAR
    ChrisPAR
    edited November -1

    @rhahao said:
    Dear all,

    May ask how can I change the password for Control Panel?
    I am trying to change it but it says an error occurred while changing your password.

    And when I go to the Control Panel, it fails to login even after the correct password!
    So I have to reset my password all the times to be able to enter to the Control Panel.

    This my account ID: 241973.

    Thank you!

    You should be able to change it through the Client Area, I got "Password of this account is changed successfully" message, so if it does not work please post a screenshot of what you see.

    I assume the account is associated to this domain: http://rhahao.ezyro.com and your account is ezyro_23121414, right?

    @Admin

  • rhahao
    rhahao
    edited November -1

    Dear @badbot

    Sorry, it seems I included an invalid chars in my password.
    After removing it, now it works!

    Thanks for your support!

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